Professional Services are part of what we are, and they are either a small, or larger part of almost everything we deliver. It might consist of some detailed consulting, but it might also extend to longer term engagement.
Professional Services augment our software services. Some customers want to purchase our software as a managed service. Some times the management is shared. That is perfectly fine for us.
We work as a backup for the customer primary personnel.
Our professional services team also produces some base infrastructure services. This includes all the usual datacentre services: virtualisation, name services, strategic email, text messaging, web, load-balancer, container, and service gateway hosting.
These infrastructure services are some corner stone elements when delivering business critical, and globally scale-able services to our customers. This is why we consider it is important to be able to deliver them. We maintain experience in the key nuts and bolts, on how things work.
We also believe in the age old truth, you can not buy well something you do not understand.